Frequently Asked Questions

How can I estimate the cost of my deployment?

To quickly estimate your deployment cost, please use our pricing calculator or book a call with our team. 

Do I need to sign a contract?

No. LimaCharlie is a Security Infrastructure as a Service (SIaaS) provider so you don’t need to sign contracts or do capacity planning. You are billed month to month and you only pay for what you use. 

What payment methods do you accept?

Most customers leverage our self-serve functionality and use their credit card to sign up. For organizations with large deployments, we also offer ACH and other payment methods - please contact us for details. 

Is there a cancellation fee?

No. You can downgrade your quota and cancel your account at any time. You will only be billed for the services you’ve used. 

Do you offer volume discounts?

Yes. Please contact us for details. 

Do you offer any private cloud options?

Yes, private cloud options available at negotiated prices. Please contact us for more information.

What options do you offer to users of LimaCharlie that manage multiple organizations?

By default, every organization is billed using a credit card set at the individual organization level. The billing cycle for each organization starts at the time the organization goes from the free tier into a paying tier. The invoices go to the email address of the user who initially created the organization. All the options described below apply based on the “billing domain”, which is the domain name of the email address of a user. For example, the users ceo@mycorp.com and sales@mycorp.com both belong to the mycorp.com billing domain.

• Centralized Billing: Centralized Billing allows you to override the email where each individual organization’s invoice goes to. Instead of the email of the creator, a central email address (like billing@mycorp.com) is used. As a side-effect, billing domains with centralized billing enabled will receive a monthly report summarizing all organizations under the domain and their respective billing.

• Global Billing Cycle: All organizations created by a billing domain will have their billing cycles on the same day, regardless of the creation time or the time the organization first exited free tier.

• Manual Invoicing: Organizations in a billing domain will have their invoices sent manually by email without the use of a credit card. This will then allow the recipient to pay invoices using ACH or credit card, but this will have to be done manually each month.

• Unified Billing: Instead of receiving one invoice per organization, all invoices for a billing domain will be aggregated together under a single invoice sent manually monthly.