Introducing LimaCharlie Ticketing: Built for Detection, not Adapted from IT

Ticketing purpose-built for detection, response, and the realities of modern security operations.

Most ticketing tools SecOps teams use today were never built for security. Jira, ServiceNow, PagerDuty are all capable platforms but ultimately adapted for a purpose outside of their design. The result is brittle workflows, manual overhead, and systems that require constant care to stay aligned with the natural flow of detection and response.

LimaCharlie Ticketing fills that gap. It's detection-native, API-first, and built for the realities of modern security operations, including the multi-tenant demands of MSSPs.

Multi-tenant by design

LimaCharlie Ticketing treats multi-tenancy as a core capability. Cross-tenant support and search are built in, giving MSSP analysts a unified operational view across their entire client base. Our ticketing intentionally facilitates robust visibility, per-client SLA management, and scale without degrading performance or requiring more infrastructure.

API-first and AI-ready

LimaCharlie Ticketing ships with a full REST API and OpenAPI specification, so security engineers can easily integrate it into existing workflows. It's also accessible by AI agents directly, making it a natural fit for teams building agentic security operations. An AI agent can open, update, and close tickets autonomously based on detection outcomes, closing the loop without analyst intervention. A ticketing system that's AI-ready isn't just a case management tool, but an active component of agentic security.

Detection-native, zero configuration

Our ticketing connects directly to the detection pipeline, giving you precise control over which detections automatically become tickets. Related detections are auto-grouped to reduce alert noise before an analyst touches the queue. IOC tracking, telemetry references, and D&R rule integration are available out of the box with no custom fields or workflow scripting required. Deploy from the LimaCharlie marketplace with one click.

Built to integrate

For teams already running external case management tools, LimaCharlie Ticketing connects cleanly via API and webhooks, adding detection-native capabilities without replacing what’s already working. The goal is to add capability, not create migration projects.

Beta testing now

LimaCharlie Ticketing is currently in beta. If you're an MSSP or security team looking for ticketing that works at scale, integrates with your existing stack, and is ready for ai security automation, we'd like to show you what it can do.

Get a technical walk-through of LimaCharlie Ticketing.