Automate every approval queue across your stack.
Grid by LimaCharlie gives you the infrastructure to scale operations, automate approval queues, and put AI to work across your current security stack.
No contracts · Usage-based pricing · 5-minute tenant setup
Your analysts spend their day reviewing queues.
None of it is billable.
Security teams at MSSPs and MDR providers don’t have one approval queue, they have dozens. Every one follows the same pattern: review context, make a decision, log it.
Every approval eats analyst time that could go toward work your clients actually pay for.
The volume is unsustainable at scale
Across email quarantine, endpoint alerts, DLP violations, and access requests, analysts at a mid-size MSSP spend 15 or more hours per week on repetitive review work, most of which is routine enough to resolve in seconds. The expertise still gets consumed.
The volume is unsustainable at scale
Across email quarantine, endpoint alerts, DLP violations, and access requests, analysts at a mid-size MSSP spend 15 or more hours per week on repetitive review work, most of which is routine enough to resolve in seconds. The expertise still gets consumed.
Vendor automation won’t close the gap
Microsoft will eventually automate Defender quarantine. ThreatLocker will eventually fix their own queue. Each covers one queue on one platform. Your clients running mixed stacks will still have separate queues with no shared context. Your analysts will still be the integration layer.
Vendor automation won’t close the gap
Microsoft will eventually automate Defender quarantine. ThreatLocker will eventually fix their own queue. Each covers one queue on one platform. Your clients running mixed stacks will still have separate queues with no shared context. Your analysts will still be the integration layer.
The queue problem scales with growth
Every new client adds more queues, more platforms, and more manual review cycles. Analyst headcount rises to match. The economics of service delivery get worse as the business gets bigger.
The queue problem scales with growth
Every new client adds more queues, more platforms, and more manual review cycles. Analyst headcount rises to match. The economics of service delivery get worse as the business gets bigger.
Every approval queue. One product.
Your analysts shouldn’t spend their day deciding whether a quarantined email is safe to release. LimaCharlie automates the repetitive review work across every tool in your stack, not just one vendor’s queue.
Your team has full visibility into every decision AI agents make. The result is fewer hours lost to manual triage, lower infrastructure overhead, and operations that scale without proportional headcount growth.
We were spending 10 hours a week clearing Proofpoint quarantine across 40 client tenants. Grid connected in 15 minutes and handled 80% of the queue by end of day. We didn't touch our Proofpoint setup. We just stopped manually reviewing false positives.
MSSP
LimaCharlie has just been a force multiplier for us in terms of getting to focus on building SecOps workflows, processes, and technology without having to worry about the infrastructure.
CTO, Recon Infosec
The approval queue use cases are already running in production.
Grid connects to the security tools your clients already run and automates the review decision across every queue in their stack, with a full audit trail on every action.
Email quarantine queues
multiply with every client
The average organization generates 6,800 quarantine review events per year, with a 31% false positive rate. For MSSPs managing Defender, Proofpoint, and Mimecast across dozens of clients, each platform runs its own separate queue. Grid connects to all of them and handles routine false positives with a documented reason for every decision.
Email quarantine queues
multiply with every client
The average organization generates 6,800 quarantine review events per year, with a 31% false positive rate. For MSSPs managing Defender, Proofpoint, and Mimecast across dozens of clients, each platform runs its own separate queue. Grid connects to all of them and handles routine false positives with a documented reason for every decision.
Endpoint approvals eat
the most analyst time
MSSPs managing ThreatLocker across multiple tenants process hundreds of application approvals per day. EDR platforms including CrowdStrike, SentinelOne, and Defender for Endpoint generate an average of 4,484 alerts per day, with false positive rates above 50%. Grid handles the routine decisions so analysts work the exceptions.
Endpoint approvals eat
the most analyst time
MSSPs managing ThreatLocker across multiple tenants process hundreds of application approvals per day. EDR platforms including CrowdStrike, SentinelOne, and Defender for Endpoint generate an average of 4,484 alerts per day, with false positive rates above 50%. Grid handles the routine decisions so analysts work the exceptions.
DLP and access requests
are mostly noise
DLP policy violations in Purview, Symantec, and Forcepoint generate false positive rates that make manual review unsustainable at MSSP scale. Privileged access requests multiply with client count. Grid reviews each item against requester history and organizational access patterns, approving routine requests and escalating anomalies with a full decision log.
DLP and access requests
are mostly noise
DLP policy violations in Purview, Symantec, and Forcepoint generate false positive rates that make manual review unsustainable at MSSP scale. Privileged access requests multiply with client count. Grid reviews each item against requester history and organizational access patterns, approving routine requests and escalating anomalies with a full decision log.
Phishing reports and SIEM
alerts never stop
User-reported phishing emails from Cofense and KnowBe4 generate hundreds of submissions per week, the majority of which are not actual threats. SIEM platforms including Splunk, Sentinel, and QRadar produce thousands of alerts per day. Grid handles routine volume and surfaces the items that warrant analyst attention.
Phishing reports and SIEM
alerts never stop
User-reported phishing emails from Cofense and KnowBe4 generate hundreds of submissions per week, the majority of which are not actual threats. SIEM platforms including Splunk, Sentinel, and QRadar produce thousands of alerts per day. Grid handles routine volume and surfaces the items that warrant analyst attention.
See LimaCharlie running in
your environment.
Book a live setup call and we’ll connect Grid by LimaCharlie to your actual environment during the session, with no slides and no staged demo.
Pick the use case that matters most and we’ll have it running before the call ends.
Not ready for a live setup? We’ll connect in monitor-only mode first and review the outcome.