Scale your MSSP, not your payroll

Your analysts are the integration layer

Every vendor automates their own silo. But your team still spends hours manually reviewing queues, triaging alerts, and context-switching across tools. Most MSSP operators know exactly which queues are draining their team. The frustration is structural — no single vendor closes the coordination gap, and every new client makes it worse.

Built for the way MSSPs actually work

Grid by LimaCharlie connects to the tools your clients already run and automates the decision layer across all of them. No vendor building their own queue automation will ever do that for you.

The team stays flat as the book of business grows.

When AI operators run the queue work, adding a new client stops meaning adding an analyst. Black Hills Information Security cut cost per endpoint in half and doubled their client capacity with the same team. Recon Infosec reduced mean time to detect and respond by 95% and saved $100K in annual costs.

Every vendor is building automation for their own queue.

Microsoft will address Defender quarantine for Defender customers. ThreatLocker will fix their own approvals. Each solution covers one queue on one platform. MSSPs who wait end up managing separate automations with no shared context and a distinct overhead for each tool. The longer each vendor builds in isolation, the harder that gap becomes to close.

The only platform where AI operators work across every tool your clients run.

LimaCharlie scales further than standalone AI tools because operators access every platform capability programmatically, across every client environment, from a single pane.

Grid is the only product that automates the approval queue decision across tools that were never designed to work together, because it targets the review pattern itself rather than any single vendor’s queue.